Email Support

Please review our list of Frequently Asked Questions (FAQ) below which may be able to help straight away.
If you cannot find an particular question/answer or require more specific help please email us directly :


We are always glad to receive feedback on the games and our site and we look forward to hearing from you!

Frequently Asked Questions

Please click a question to view the answer. If you can't find an appropriate question, please contact us using the details above.


FAQ Answers





What is Microsoft DirectX and where can I get it?

Microsoft DirectX is the part of Windows which allow most games to 'talk' to your graphics and sound hardware. Microsoft release a new version of DirectX around once a year. Most games are compatible with version 8.1 or later. Upgrading and installing Microsoft DirectX is entirely free, the latest version is available directly from Microsoft.

Most computers released over the last few years should be compatible with most of the games. If you have a suitable graphics card, you'll almost certainly have a suitable sound card.
I've lost my registration/activation details. What do I do now?

You will never have to buy another copy of your game to get a new registration/activation code.

If you have purchased a game from Download PC Games we will track down your order and send you instructions, which vary from game to game, on how to obtain your lost registration/activation details. This is of course entirely free of charge, once you have purchase a game from Download PC Games it's yours to keep!

Please contact us via our support address for further assistance with at least some of the following information :

  • The game's name.
  • The order ID you received after purchasing the game.
  • The email address you used to purchase the game.
  • The date of purchase.

This will help us track down your order details and we'll email you straight back.



Can I install and register/activate a game without an internet connection?

Please email us with the name of the game before purchasing a game for a PC which does not have an interent connection. Most of the games can be installed on a PC without an internet connection and in most instances we'll be able to supply you with instructions, which vary from game to game, on how to do this. However, some games do require an internet connection during the registration/activation process.



Can I install the full version of my purchased game on another computer I own?

Yes, you can install any purchased game on a second computer. Please email us via our support address with the name of the game you have purchased and we'll send you instructions, which vary depending on the game, on how to do this.



Where is my registration/activation code?

Your registration/activation code will be emailed to you after your purchase has cleared. In most cases this is straight away and the email should be waiting for you. PayPal payments paid by e-check may take 3-4 working days to clear after which your registration/activation code will be sent to the email address you have on file with PayPal. The receipt you receive from PayPal is simply a confirmation that the transaction has taken place.

If you do not receive an email please check your 'spam' folder, sometimes legitimate emails do get blocked. Please contact us via our support address for further assistance with at least some of the following information :

  • The game's name.
  • The order ID you received after purchasing the game.
  • The email address you used to purchase the game.
  • The date of purchase.



How do I change my email address?

If you feel you may have made a typo when entering in your email address, or you have a new email address and would like to update our system please email our support address with some of the following information using your new address :

  • The game's name.
  • The order ID you received after purchasing the game.
  • The email address you used to purchase the game.
  • The date of purchase.



I cannot get a particular game to work. What can I do?

Many times crashing or lockup issues can be resolved by simply uninstalling and reinstalling the game.

Some games may not work correctly if your PC does not meet their minimum 'System Requirements'. Please refer to the game's information page to see what these are, they vary from game to game.

Some issues can be resolved by updating your version of Microsoft DirectX, for more information please see the What is Microsoft DirectX and where can I get it? section. Also, please check Windows Update, or with your video card manufacturer's web site, for the latest drivers for your card.



I'm having problems with the game's sound/music. What can I do?

Many older sound cards aren't fully compatible with Microsoft DirectX. Usually, simply updating your sound card drivers will fix any strange sound problems you may encounter. Please check with your sound card manufacturer or their website for the latest drivers.



I'm having lockup or crashing problems. What can I do?

If you experience any lockups or crashes, please make sure you have the latest drivers installed for your video and audio hardware. The latest drivers for your cards can most often be found on the manufacturers website. Please also be sure to reboot your computer before playing after a lockup or crash.



What is Microsoft DirectX and where can I get it?

Microsoft DirectX is the part of Windows which allow most games to 'talk' to your graphics and sound hardware. Microsoft release a new version of DirectX around once a year. Most games are compatible with version 8.1 or later. Upgrading and installing Microsoft DirectX is entirely free, the latest version is available directly from Microsoft.

Most computers released over the last few years should be compatible with most of the games. If you have a suitable graphics card, you'll almost certainly have a suitable sound card.

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